Course Title:

Excellence in Management - The Art of Emotional Intelligence, Stress, Crisis Management and Conflict Resolution

Course ID:

041124 0101 4305ESH

Course Dates :

04/Nov/2024

 To

08/Nov/2024

Course Duration :

5

Course Location:

London

United Kingdom

Course Fees GBP £ :

Primary Price

£4,555.99

VAT may vary depending on the country where the course or workshop is held

Course Fees USD $:

Advisory Price

$5,829.09

VAT may vary depending on the country where the course or workshop is held

Course Category:

Professional and CPD Training Programs

Leadership, Management, Marketing, Strategy, Human Resources, Soft Skills

Course Certified By:

* Professional Training and CPD Programs
Leading to : Executive Diploma Certificate
Leading to : Executive Mini Masters Certificate
Leading to : Executive Masters Certificate

* ESHub CPD
* LondonUni - Executive Management Training
* Others

United Kingdom

Secure Your Place

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

Emotional Intelligence (EI) is increasingly relevant to organizational development and developing people because the EI principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential.
In addition, much research correlates high emotional intelligence with high performance in Leadership, Sales, Customer Relations, Recruitment, and other vital factors in organisational success.
This training course enables participants to develop their emotional intelligence whilst, at the same time, exploring ideas to take back to their organizations that will enable it to become more productive and focused in delivering organizational objectives.
The Training Course will cover practical tools to help develop a creatively agile company.
In addition, the Training Course will provide participants with techniques and strategies for dealing with stress, crisis, and conflict.
Benefits to the individuals will include increased self-awareness, more confidence and professional power, empathy and understanding with others, and richer more rewarding relationships. Benefits to the organization will include improved internal communication, more positive working relationships and the “buzz” that comes from working in a dynamic and creative organization.

Objectives

By the end of this course practitioners shall learn to:
• Lead and communicate effectively in a wide range of situations.
• Access their internal power.
• Enjoy the challenges of work without stress.
• Establish an effective work/life balance.
• Build a network of strong relationships within and outside the organisation.
• Use emotional intelligence to achieve specific goals.
• Manage their internal state and control disruptive emotions.
• Recognise signs of stress in self and others and take appropriate action.
• Resolve conflict in an assertive style.
• Use conflict constructively creating Win: Win outcomes.

Who Should Attend?

• High Management
• Middle Management

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Secure Your Place

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Outlines

Week 1

Day One
Principles of Emotional Intelligence (EI)
• Neuroscience – our brain and us
• Whole Brain Thinking - IQ vs. EQ
• Emotionally intelligent organisations
• Business case evidence

Day Two
EI & Understanding Self
• Self-awareness
• Personal strengths and development needs
• Recognising emotions in self and others
• Thinking/Feeling interaction

Day Three
EI & Self-management
• Controlling disruptive emotions
• Self-talk, intuition and decision making
• Personal goals and visioning
• Connecting to values
EI & Motivation
• Identifying internal drivers
• Personal Goals
• Positive thinking
• Neutralising negative thought

Day Four
EI & Building relationships
• Empathy
• Reading Others and Perceiving Accurately
• Focused Listening
• Communicating with flexibility and authenticity
• Feedback

Day Five
Managing Stress
• What is stress?
• How to recognise it in self and others
• Stress reduction in self.
• Establishing a stress reduction policy
• Business case - benefits
Conflict Resolution
• Game theory – understanding motives.
• Negotiation toolbox
• Assertiveness – finding Win: Win outcomes.
• Establishing a team culture to support constructive conflict.

Secure Your Place

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

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